Customer retention depends as much on the quality of your support as on the quality of your product. Aqrit Software's CRM Customer Support & Ticketing implementation gives your support team the tools to deliver consistent, timely, and professional service across every customer interaction.
Tickets are created automatically from incoming emails, web forms, WhatsApp, and phone calls ??? categorized, prioritized, and assigned to the right agent based on product, issue type, or customer tier. SLA timers track response and resolution deadlines, with automated escalation when tickets approach or breach their SLA targets.
A shared knowledge base reduces repeat tickets by enabling customers to find answers to common questions independently. Internal notes, ticket history, and customer interaction timelines give agents full context on every issue without needing to ask customers to repeat themselves. Customer satisfaction surveys sent automatically after closure provide continuous feedback on support quality ??? driving improvement over time.